Ebay Not Directly Responsible for Damaged Packages
“instead of leaving them at the front door or by the garage etc, just lobbed them over the fence onto the patio which has shattered two of the cases doesn't really have to do with Ebay more than likely they used a bad postal service which would be the sellers fault not Ebay and there would still be other sellers that use a better postal service”
Summary
Damage caused by the carrier’s handling is not eBay’s responsibility; the seller is liable for selecting the postal service and ensuring proper packaging and insurance. eBay’s policies require sellers to file any damage claims, and other sellers can choose more reliable carriers.
Sources 60 searched
- Item Damaged in Shipping: Who Is Responsible? - LegalClarity
When a package arrives damaged, responsibility can fall on the carrier, shipper, or seller depending on packaging, coverage limits, and how the purchase was made.
- Am I Responsible for Damaged Item? - The eBay Community
The buyer does not have to "add insurance". Since insurance is for the benefit of the seller, not the buyer, the seller is the one that needs to insure their packages.
- Ebay
Discussions · Categories · If a seller ships an item to a buyer and it gets damaged in shipping it is NOT the seller fault. | Selling | eBay Community
- Ebay
Discussions · Categories · 2026 Shipping Carrier Rate Changes | Announcements | eBay Community
- Shipping insurance | eBay
Tip You can select between ShipCover and insurance provided by the carrier when purchasing your eBay shipping label. USPS Priority Mail and Ground Advantage automatically covers packages that are damaged or lost up to a value of $100.
- What eBay Sellers Should Do when an Item Goes Missing | Guides | Auction Nudge
It is not possible for sellers to claim that they cannot be responsible for missing or damaged items, even if stated in an item listing. Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly...
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